About This Course

Course Overview

If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL) Foundation Certification course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Who Should Attend

End-user level computer and networking skills are required. Some level of work experience in IT service support or IT service delivery is highly recommended.

Course Objectives

At the end of this course, students will be able to: - Describe the history and basic concepts of ITIL. - Describe Continual Service Improvement in the IT Service Lifecycle. - Describe Service Operation in the IT Service Lifecycle. - Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle. - Describe Service Transition in the IT Service Lifecycle. - Describe Service Design in the IT Service Lifecycle. - Describe Service Strategy in the IT Service Lifecycle.

PreRequisites

Familiarity with IT terminology and IT-related work experience are recommended.

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